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Browse our FAQ’s

Vanilla Zulu office hours?

It’s a busy kitchen! We are often in a class and won’t always be able to take your call so please email us info@vanillazulu.com.au and we will check our emails and messages daily!¬† Please allow 24hrs for a response. We do not have anyone in the office over weekends and public holidays.

Does Vanilla Zulu sell gift vouchers?

Yes!  Simply click on the vouchers tab in the main menu!  Select the voucher of your dreams, register and pay and then it will be sent directly to the recipient email!  We can also post you a voucher at a postage fee of $2.95, just email info@vanillazulu.com.au, give us the voucher code, the name and address of the recipient, and we will mail it out once you have paid by clicking the link that will be provided.  Thanks in advance for your support!  Your guest can then use the voucher to book into a class on a date and time that suits them.  Vouchers are valid for a year, but we can extend by a further 3 months should you need us to do so!

How long is my voucher valid for?

Most vouchers are valid for a year, unless they were purchased on a sale, then they are valid for that period.  We are happy to extend your voucher under special circumstances, just email us info@vanillazulu.com.au

How to use your voucher...

Simply head to our calendar, view the amazing available classes, select one, register and book, and then when you come to the payment section simply use your voucher code to pay by entering it in the space provided for voucher or promo code. Once the system has verified your voucher it will process the booking and send you a confirmation email!

Does Vanilla Zulu have a bar open during class?

Yes, here is the bar menu. Vanilla Zulu has a brand new Gin and Cocktail bar, as well as a lovely selection of beers, wines, ciders and soft drinks.  The bar is open 30 minutes before class starts!  So come on in and settle in with a gorgeous refreshment!

How do I reschedule / change a booking?
We are happy to change your booking more than 48hrs out from your start time, simply head to our calendar and find a more suitable date to attend, then email our helpful and friendly staff at info@vanillazulu.com.au and let us know.
Changes less than 48hrs –¬†please feel free to send someone in your spot OR you can opt to pay a $39.95¬†per person¬†rebooking fee to cover our food and staff costs for your booking. ¬†
Changes less than 24hrs / on the day Рrescheduling is not accepted.  Please send someone in your place!
Where are my recipes?

Your recipes will be available for download during filing out your guest forms. The person how has made the booking will have the link to the guest forms.

What to wear?

Please wear comfortable clothes and sensible, closed foot wear. ¬†Please do not wear high heels or stiletto’s as they are not very practical on our kitchen floors. ¬†We do have chairs so you will be able to sit down anytime, but comfort is key!

What time should I arrive?

Please arrive 15 -20 minutes BEFORE your class start time so that you can find a park, sign the COVID register, purchase a drink from the bar, hand wash and meet our wonderful friendly staff!

Where to park?

There is no parking on site at Vanilla Zulu!  Please arrive about 10-15 minutes early to find a street park in the roads surrounding us!  Sometimes there are parking spots right outside our door, but please allow additional time just in case!  Please observe all signage.

Can I bring a Support Worker or Spectator?

No, please don’t bring a Support Worker or Spectator to assist you unless they have a paid booking to attend.¬† If you need to bring a Support Worker or Spectator please contact us directly to discuss. The enjoyment and safety of all our attending guests are very important to us.

Our Location

Lower Ground Floor
92 Commercial Rd,
Teneriffe 4005

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