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Browse our FAQ’s
Where to park?
There is no parking on site at Vanilla Zulu! Please arrive about 10-15 minutes early to find a street park in the roads surrounding us! Sometimes there are parking spots right outside our door, but please allow additional time just in case! Please observe all signage.
What to wear?
Please wear comfortable clothes and sensible, closed foot wear. Please do not wear high heels or stiletto’s as they are not very practical on our kitchen floors. We do have chairs so you will be able to sit down anytime, but comfort is key!
What to bring?
We supply the recipes, ingredients and the equipment so you don’t have to bring anything! You can view the recipes we send you on your device, and we also have print outs for you to use during your session, Bring a takeaway container as we always make sure you have something special to take home to your loved ones. We also supply aprons, pens and waters.
How to change your booking...
We are happy to change your booking more than 48 hours out from your start time, simply head to our calendar and find a more suitable date to attend, then email our helpful and friendly staff at info@vanillazulu.com.au, tell us your current booking date and details and provide the NEW date and time that we can move your booking to. We do not do refunds, this was outlined on our terms and conditions which was a mandatory read and accept when you placed your order.
If you can’t make it on the day, please feel free to send someone in your spot OR you can opt to pay a $39 per person rebooking fee to cover our food and staff costs for your booking.
How to use your voucher...
Simply head to our calendar, view the amazing available classes, select one, register and book, and then when you come to the payment section simply use your voucher code to pay by entering it in the space provided for voucher or promo code. Once the system has verified your voucher it will process the booking and send you a confirmation email!
How long is my voucher valid for?
Most vouchers are valid for a year, unless they were purchased on a sale, then they are valid for that period. We are happy to extend your voucher under special circumstances, just email us info@vanillazulu.com.au
Does Vanilla Zulu have a bar open during class?
Yes, here is the bar menu. Vanilla Zulu has a brand new Gin and Cocktail bar, as well as a lovely selection of beers, wines, ciders and soft drinks. The bar is open 30 minutes before class starts! So come on in and settle in with a gorgeous refreshment!
How do I reschedule?
We will reschedule you free of charge with more than 48 hours notice. For 48-24 hours notice, please send someone in your place OR hop onto the calendar, select a new date, and then email us info@vanillazulu.com.au and we will charge $39 PER PERSON to cover our catering and staff costs for the short notice reschedule, but we will gladly reschedule you. Thanks for your understanding in this regard. On the day rescheduling is not possible so please send along someone else in your place, otherwise unfortunately your booking will be forfeited. We do not do refunds, this is stated in our terms and conditions and is a mandatory read and check box when you placed your order.
What time should I arrive?
Please arrive 15 -20 minutes BEFORE your class start time so that you can find a park, sign the COVID register, purchase a drink from the bar, hand wash and meet our wonderful friendly staff!
Vanilla Zulu office hours?
It’s a busy kitchen! We are often in a class and won’t always be able to take your call so please email us info@vanillazulu.com.au and we will check our emails and messages daily! Please allow 24hrs for a response. We do not have anyone in the office over weekends and public holidays.
Is the bar open during class?
Yes, you are welcome to make use of our bar which is open half an hour before, during and after class. We will encourage responsible drinking while enjoying your class with us and will provide waters while cooking. Here is the bar menu. Vanilla Zulu has a brand new Gin and Cocktail bar which will soon be updated onto the list, as well as a lovely selection of beers, wines, ciders and soft drinks. The bar is open 30 minutes before class starts! So come on in and settle in with a gorgeous refreshment!
Where are my recipes?
Your recipes will be automatically sent to you when you register, they will be in the automated email from our system as an attachment under the map. We will also have copies to view while in class.
Can I bring a spectator?
No, please don’t bring a friend or family member or care worker or helper to spectate or help, unless they are paid and booked in!
Does Vanilla Zulu sell gift vouchers?
Yes! Simply click on the vouchers tab in the main menu! Select the voucher of your dreams, register and pay and then it will be sent directly to the recipient email! We can also post you a voucher at a postage fee of $2.95, just email info@vanillazulu.com.au, give us the voucher code, the name and address of the recipient, and we will mail it out once you have paid by clicking the link that will be provided. Thanks in advance for your support! Your guest can then use the voucher to book into a class on a date and time that suits them. Vouchers are valid for a year, but we can extend by a further 3 months should you need us to do so!